Isopak was established in 1998 by Robin Davies to represent suppliers of high-quality equipment to the pharmaceutical and converting industries in the UK and Irish markets. Robin has over 30 years’ experience in supplying equipment to the pharmaceutical industry, in both the packaging and processing sectors and sought to find equipment in niche areas to meet very specific needs of end users with equipment of the highest quality. This has clearly been achieved with the Bonapace and Rotomac brands.
The right equipment for the right application. One of our primary aims is to ensure that we only offer machines and services that meet the end users exact requirements, even if this sometimes results in not supplying anything at all. We believe that it is vitally important to thoroughly understand what our customers are trying to achieve and ensure that the machinery we supply matches that need.
We understand that support for our customers is one of the most important aspects of supplying equipment in today’s market, both before, during and after sales. We go to considerable lengths to ensure this is achieved in terms of both training for operators and technical staff during and subsequent to installation as well as for any issues with change parts and other spares through the lifetime of the equipment supplied. We are also very much aware that equipment is moved across sites, mergers and acquisitions change the nature of how our equipment is used and that machines can be stored for periods requiring additional training and support for staff once they are put back in to operation which we try our best to provide as flexibly as possible.
By listening to what our customers are saying and working closely with our partners, we strive to refine and develop the systems we supply to satisfy the ever changing needs of the markets in which we operate.